Reference

What Our Privacy Policy Covers

This page tells you exactly what we record when you open an account at bgbet, place a bet, or move money through bKash, Nagad or Rocket.

Account detailsWallet recordsCookie choicesRequest a copyCorrection requests
bgbet What Our Privacy Policy Covers
HOW WE HANDLE IT

Data Handling, Cookies and Account Security

Storage and access are treated as one job, not two. Below is what happens to your records at each stage, from the moment you log in to the point you ask us to close the account.

Login and session security Your password is stored hashed, and one-time codes go to your registered mobile number. If a login looks unusual, we ask for another code before the session continues.
Retention and deletion Records tied to deposits and withdrawals stay for the period accounting rules require. Ask us to remove the rest once your account is closed and we will confirm what went and what had to stay.
Cookies on your device Session cookies keep you signed in, and preference cookies remember things like your language choice. You can clear or block them in your browser, though the login flow will not hold without them.
Who sees your records Access sits with the teams that need it: payments, support and fraud review. Studio partners and payment processors see only the transaction data needed to settle a round or a transfer.
ASK US DIRECTLY

Where to Send a Privacy Question

You do not need a long explanation to reach us about your data. Pick the route that fits what you want done, and quote your registered mobile number so the team can pull up the right account instead of guessing.

Team online

Live chat from your account

Sign in, open the chat window and ask for the data team. Best for a quick question about what we store or a cookie you want switched off.

Email for written requests

Send a copy, correction or deletion request in writing so there is a dated record on both sides. We reply to the address registered on your account.

Wallet reference check

Querying a bKash, Nagad or Rocket transfer? Attach the transaction ID and the amount, and we will match it against the payment log on your wallet.

Privacy Questions You Might Be Asking

Short answers to the things people actually write in about. If your case is not here, message support with your mobile number and we will take it from there.

Your registration details, mobile number and email, wallet references from bKash, Nagad, Rocket or Upay, deposit and withdrawal records, your gameplay history, and the device and browser you sign in from. That is the set we need to run the account.

Yes. Message support from your registered number and ask for a copy of your account data. We confirm the request against your login, then send the file to the email address on the account.

Only with the partners who make the account work, such as payment processors and the studios behind the live tables, and only the data needed for that task. We do not sell your details to advertisers.

You can. We remove what is no longer needed once you close the account. Records linked to past deposits and withdrawals have to stay for the period accounting rules set, and we tell you which ones remain.

Session cookies are what keep you signed in while you move between slots and live tables. Clear them and you will be asked to log in again. Preference cookies only remember choices like language.

Use live chat inside your account or email us from your registered address. If a payment looks off, include the bKash, Nagad or Rocket transaction ID so we can match it to your wallet record.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.